Dtee Digital – Terms & Conditions
Applies to all Website Packages, Website Projects, SEO, Hosting, Maintenance, Videography, and Digital Marketing Services.
1. Definitions & Interpretation
In these Terms, unless stated otherwise:
“Dtee Digital”, “We”, “Us”, “Our” means Dtee Digital Pty Ltd.
“Client”, “You”, “Your” means the person or business receiving the Services.
“Services” means any website development, hosting, maintenance, SEO, Google Ads management, videography, branding, consulting, or related services.
“Website Packages” refers to the Bronze, Gold, and Platinum packages listed in Section 17.
“Project” means any one-off deliverable such as a website build, design package, or videography project.
“Data” means any content or information provided by the Client.
“Fees” means all charges for Services including project fees, set-up fees, subscription fees, and renewals.
“Minimum Term Contract” applies to SEO, hosting, ads management, maintenance, and other recurring services with fixed terms.
2. Service Commencement
2.1. Services commence once:
(a) a deposit or first month’s fee is paid, and
(b) Dtee Digital confirms the booking or Project.
2.2. Dtee Digital may refuse to commence Services at its discretion.
3. Scope & Variation of Services
3.1. Service features may evolve due to technology changes, industry developments, or internal improvements.
3.2. Dtee Digital may modify, add, or remove Services with reasonable notice.
3.3. Service interruptions may occur due to maintenance, updates, or third-party outages.
4. General Fees, Billing & Payments
4.1. Unless stated otherwise:
• Website projects require 50% upfront and 50% prior to launch.
• Full payment must be received before handover, hosting transfer, or release of access.
• Deposits and set-up fees are non-refundable.
• Monthly subscription fees continue until cancelled in accordance with Section 11.
• Videography requires 50% upfront to secure booking dates.
4.2. All prices exclude GST unless stated otherwise.
5. Client Responsibilities
The Client agrees to:
5.1. Provide accurate content, files, logins, approvals, and feedback in a timely manner.
5.2. Maintain their own domain, email hosting, and third-party services unless covered under a maintenance or management plan.
5.3. Keep all login credentials secure and confidential.
5.4. Ensure no unlawful, misleading, or infringing content is supplied.
Delays in providing required materials may extend project timelines.
6. Intellectual Property (IP)
6.1. Ownership upon full payment
Upon full payment, the Client owns:
• all content provided by the Client or created specifically for the Client,
• custom logo designs,
• the website instance and database,
• analytics and CRM data generated by the website.
6.2. Dtee Digital IP
Dtee Digital retains ownership of:
• layouts, templates, wireframes, animations, page structures, and custom code,
• design systems, libraries, components, and methodologies,
• any pre-existing intellectual property.
6.3. Licence to Use Dtee Digital IP
The Client receives a perpetual, non-exclusive, royalty-free licence to use Dtee Digital’s IP solely as part of their website or branding.
The Client must not resell, sublicense, copy, or repurpose Dtee Digital IP for third-party use.
6.4. Third-Party Licences
Third-party plugins, themes, fonts, images, or APIs remain subject to their own licence terms and may require ongoing renewals.
7. Confidentiality & Privacy
Both parties agree to keep confidential information private.
Dtee Digital’s Privacy Policy applies to personal data collected during the project.
8. Liability & Disclaimers
8.1. Dtee Digital is not liable for:
• third-party hosting outages,
• domain expiration or mismanagement,
• data loss,
• SEO or ranking fluctuations,
• loss of revenue, profits, or business opportunity,
• delays caused by Client inaction.
8.2. Dtee Digital’s total liability is capped at the Fees paid by the Client in the previous 30 days.
9. Timelines
All project timelines are estimates only.
Delays in approvals or content automatically extend deadlines.
10. Service Variations
Dtee Digital may update these Terms with 30 days’ notice.
Continued use of Services constitutes acceptance.
11. Cancellation of Services
11.1. Monthly services require 30 days’ written notice to cancel.
11.2. Minimum Term Contracts must be paid in full if terminated early.
11.3. Fees already paid are non-refundable.
11.4. Hosting or maintenance cancellations may result in service suspension if no alternative arrangements are provided.
12. Suspension of Services
Dtee Digital may suspend Services for:
• unpaid invoices,
• security risks,
• breach of these Terms,
• unlawful or inappropriate website content.
Suspension does not waive outstanding fees.
13. Force Majeure
Dtee Digital is not liable for failures or delays caused by events outside its reasonable control.
14. Dispute Resolution
Disputes must first be raised in writing.
Both parties agree to attempt resolution in good faith before seeking external remedies.
15. Governing Law
These Terms are governed by the laws of New South Wales, Australia.
16. Website Package Terms
Bronze, Gold, and Platinum Packages.
17. Package Inclusions (Summary)
Bronze – $3,000 + GST
• 5-page bespoke WordPress website
• 12 months hosting
• 12 months domain registration
• 12-month Elementor Pro licence
• Google Analytics & Search Console setup
Gold – $4,000 + GST
• 7-page custom website
• Logo design
• 12 months hosting & domain
• Business card design
• Email signature
• GA & Search Console setup
Platinum – $5,500 + GST
• 15-page custom website
• Logo design
• 12 months hosting & domain
• Professional promo video & photography
• Email signature
• On-site SEO implementation
• GA & Search Console setup
18. Licensing & Annual Renewals
18.1. Hosting, domain, Elementor Pro, and premium plugin licences are included for the first 12 months.
18.2. Annual renewal after 12 months: $300 + GST.
18.3. Failure to renew may result in plugin deactivation, hosting termination, or loss of functionality.
18.4. Clients may transfer hosting elsewhere after 12 months.
19. Hosting & Domain Terms
19.1. Hosting and domain registration are included for Year 1 only.
19.2. Renewals are billed separately and are non-refundable.
19.3. Failure to renew may result in downtime or permanent domain loss.
20. Maintenance & Support
20.1. 14-day post-launch support includes bug fixes and minor text edits.
20.2. Ongoing updates, backups, security, SEO, content edits, and email monitoring are not included unless a maintenance plan is active.
21. Payment Terms (Website Projects)
21.1. 50% payment is required to commence work.
21.2. Final payment is required before launch or handover.
21.3. Ownership transfers only after full payment is received.
22. Termination & Cancellation (Website Projects)
22.1. If the Client cancels after work has commenced, the deposit may be forfeited.
22.2. Additional payment may be required for work completed to date.
22.3. Client Content Delays & Project Termination
If the Client fails to provide the required content, approvals, assets, or information necessary to progress the Project within 60 days of payment of the initial deposit, Dtee Digital reserves the right to terminate the Project.
In such circumstances:
• all monies paid are non-refundable,
• Dtee Digital may hand over any work completed up to the date of termination, and
• any remaining project inclusions, revisions, development, hosting setup, or launch obligations will be deemed forfeited unless otherwise agreed in writing.
23. SEO Disclaimer
23.1. Dtee Digital implements ethical, best-practice SEO strategies.
23.2. Rankings, traffic, leads, and conversions are not guaranteed.
23.3. Results depend on competition, content quality, market conditions, and algorithm changes.
24. Email Deliverability & Lead Notifications
24.1. Dtee Digital configures website forms and basic email notifications at launch to ensure functionality.
24.2. Dtee Digital does not guarantee email deliverability once the website has been built and handed over.
24.3. Email delivery is affected by third-party systems including email providers, spam filters, DNS records (SPF, DKIM, DMARC), server reputation, and inbox algorithms.
24.4. Dtee Digital is not responsible for emails being delayed, blocked, filtered, or delivered to spam folders.
24.5. Ongoing monitoring, optimisation, and troubleshooting of email deliverability is only included with an active Website Maintenance or Management Plan.
24.6. Clients without a maintenance plan acknowledge that email issues are not monitored and any support requested will be billed at standard hourly rates.
24.7. Dtee Digital is not liable for missed leads, lost enquiries, or revenue loss resulting from email delivery issues.
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